Who's The Boss?

Here's a question I'll bet you could ask a thousand working people and never get the right answer.  The question is: "Who's the boss?"

There's only one boss and whether a person shines shoes for a living or heads up the largest corporation in the world, the boss remains the same.  It's the customer.  He is the one person who pays everyone's salary and who decides whether a business is going to succeed or fail.  And he doesn't care if a business has been around a hundred years.  The minute it starts treating him badly, he'll put it out of business.

This boss, the customer, has bought and will buy everything you have or will ever own.  He's bought all of your clothes, your home, your car, pays for your children's education and your vacations.  He pays all of your bills and he pays them in exact proportion to the way you treat him.

The employee who works inside a Sonic at the grill, swamp or carhop position, might think he's working for the company that writes his pay check.  But he's not.  He's working for the person who buys the product at that drive-in.   And if the person doesn't like the product, he won't buy it and eventually if this continues, he fires the person in that Sonic.

In fact, he'll fire everyone in the company, from the president on down.   And he can do it by simply spending his money someplace else.  This is one of the reasons why taking pride in the work we do is so important to us personally.   Aside from the joy that comes from doing an exceptionally good job, it will help get more customers, keep the ones you've got and insure the weekly pay check.

Some of the largest companies, with flourishing business a few years ago, are not longer in existence.  They couldn't - or didn't - satisfy the customer.

They forgot who the boss really was!